Quartet Conseil respects individuals’ privacy and attaches the utmost importance to the security of the personal data entrusted to it. As such, this privacy policy explains how and why we collect, store and use this information.
Who processes the data?
Quartet Conseil is directly responsible for processing the data collected.
The company is registered with the Trade and Companies Register under number 449 318 666, and its registered office is located at 4 rue de l’Aveneau, 44240 La Chapelle-sur-Erdre.
You will find the contact details of Quartet Conseil’s Data Protection Officer at the end of this document.
What information do we collect, for how long, and why?
The information collected is based on users’ explicit consent, particularly when they submit a contact form.
Purposes of processing
We use this data to get back in touch with users, answer their questions, introduce our services and discuss their projects. It is stored in our CRM system to ensure effective follow-up and improve the quality of our customer relations.
Newsletter
When you subscribe to our newsletter, certain data is collected and retained for 3 years from the last interaction with the prospect.
Customers
If a prospect becomes a customer, the data is retained for the duration of the contractual relationship, and beyond that if the law imposes certain obligations (proof of service provision, accounting requirements, etc.).
Customer service
Information relevant to customer follow-up is retained for the duration of the contract. For prospective customers, it is retained for three years following the last contact.
Only duly authorised personnel within Quartet Conseil have access to this information.Information relevant to customer follow-up is retained for the duration of the contract. For prospective customers, it is retained for three years following the last contact.
Only duly authorised personnel within Quartet Conseil have access to this information.
Communication
Quartet Conseil may use the data to provide information about its services, news or commercial offers.
Legal basis for processing
The processing of your data is based on several legal grounds:
1. Performance of the contract
Certain data is essential for providing a service or responding to a request. Without it, the customer relationship cannot function.
2. Consent
Anyone may withdraw their consent at any time and request access to, correction of, or deletion of their data.
3. Cookies and tracking technologies
These technologies are used to analyse how our website is used, improve the user experience and tailor our communications.
4. Legitimate interest
We use certain data to:
- create personalised adverts (without ever passing on your data to third parties without your consent)
- analyse and segment our audiences
- improve our services
- send marketing communications
- provide customer support
5. Legal obligations
Certain data is processed in order to comply with legal, tax or social security obligations.
International data transfer
The data collected is stored exclusively in France.
No data is transferred outside the European Union.The data collected is stored exclusively in France.
No data is transferred outside the European Union.
Your rights
Right of access
You can request a report on the data held by Quartet Conseil about you.
Right to erasure
You may request that your data be deleted or anonymised, subject to any legal obligations regarding data retention.
Right to object
You have the right to object to the processing of your data, particularly for direct marketing purposes.
Right to rectification
You may request that your personal data be corrected or updated.
All such enquiries may be addressed using the contact details provided at the end of this document.
Tracking technologies
Quartet Conseil may use cookies and similar technologies to analyse trends, administer the website, track user navigation and collect statistical data.
Users can manage or block cookies via their browser. Some of the website’s services or features may be restricted if cookies are blocked.
Data security
Quartet Conseil implements technical, administrative and organisational measures to protect personal data. We restrict access to authorised staff and ensure they receive training on confidentiality and security.
Any other comments or complaints
If you have any questions regarding data protection, please contact our Data Protection Officer at the following address:
Data Protection Officer:
Christèle Philippe – contact@hotelgroupes.com
In the event of a dispute, you may also contact the relevant supervisory authority. In France, this is the CNIL.